We challenge you to find another computer consulting firm in the upper Midwest that would dare to make these promises:
1. We’ll respond within 60 minutes or less – Guaranteed.
When you call us with an emergency, we guarantee that your phone call will be either answered immediately or returned within 60 minutes by an experienced technician who can help. If we fail to respond within that time frame, the work is free.
2. We’re dedicated.
We are committed to doing whatever is necessary, period. Since 1984, we have never had a failed implementation; we guarantee yours will not be the first.
3. No Geek Speak.
You deserve to get answers to your questions in PLAIN ENGLISH. Our staff will not talk down to you or make you feel stupid because you don’t understand their “geek speak”.
4. We’re Knowledgeable.
You will not find a more knowledgeable staff on the products and services we offer. If you do, let us know, we would like to have them on our team.
5. 100% Unconditional Satisfaction Guarantee.
You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.
6. No Unpleasant or Unexpected Surprises.
You should EXPECT that no damage will be done to your network or your data. Before we start working on your computers or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your signed authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.
7. All Projects Completed on Time and within Budget – Guaranteed.
When you hire us to complete a project, we won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical IT providers will do this because they haven’t properly planned or researched the project, OR they use this as a way to extract more money from you. Either way, we don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME and WITHIN BUDGET – no excuses.
8. WE CARE.
We treat your computer systems as if they were our own. We protect your data as if it was ours. We don’t look at your budget as a mine of money; we won’t ask you to spend one dollar that we wouldn’t spend on our own network!